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Freshdesk Integration

Freshdesk is a cloud-based customer support and helpdesk software designed to streamline and centralize customer inquiries, support tickets, and issue resolution. Its purpose is to provide businesses with a unified platform to manage customer interactions and deliver efficient support services. Freshdesk offers various automation features, such as ticket assignment, canned responses, and automated workflows, which help automate repetitive support tasks and improve response times. This makes Freshdesk valuable for customer support teams, helpdesk agents, and customer service professionals, as it automates ticket management, escalations, and customer communication, leading to better customer experiences and increased customer satisfaction.

Triggers

Trigger components allow you to start an automation flow when an event happens in the app.

New Contact

Emit new notifications when a new contact is created

New Ticket

Emit new notifications when a new ticket is created

Actions

Action components allow you to perform operations on the app.

Create a Company

Create a company. See docs here

Create a Contact

Create a contact. See docs here

Create a Ticket

Create a ticket. See docs here

Get Ticket Details

Get a Ticket. See docs here

List All Tickets

Listing all tickets belonging to the account.

How to Integrate Freshdesk?

For Freshdesk integration with Monkedo and to build seamless no-code workflow automations, follow these simple steps:

  1. Log in to your Monkedo account.
  2. Navigate to the Automation section and click on "Create Automation."
  3. In the left sidebar, you’ll find various component categories such as Triggers, Actions, Flow Control, Data Actions, and Browser Actions.
  4. Select Actions or Triggers, then use the search bar to find Freshdesk.
  5. Drag and drop the Freshdesk component into the editor area.
  6. Click on the component to view its settings in the right-hand panel.
  7. Hit the Connect button and follow the prompts to authorize Monkedo to access your Freshdesk account.

Once connected, you can begin customizing your automation by filling in the required fields and adding additional app components. Link outputs to inputs between components to define a smooth and logical workflow. Need assistance? Watch our quick tutorial video here to get started faster!