Freshdesk
Freshdesk is a cloud-based customer support and helpdesk software designed to streamline and centralize customer inquiries, support tickets, and issue resolution. Its purpose is to provide businesses with a unified platform to manage customer interactions and deliver efficient support services. Freshdesk offers various automation features, such as ticket assignment, canned responses, and automated workflows, which help automate repetitive support tasks and improve response times. This makes Freshdesk valuable for customer support teams, helpdesk agents, and customer service professionals, as it automates ticket management, escalations, and customer communication, leading to better customer experiences and increased customer satisfaction.
Triggers
Trigger components allow you to start an automation flow when an event happens in the app.
New Contact
Emit new notifications when a new contact is created
New Ticket
Emit new notifications when a new ticket is created
Actions
Action components allow you to perform operations on the app.
Create a Company
Create a company. See docs here
Create a Contact
Create a contact. See docs here
Create a Ticket
Create a ticket. See docs here
Get Ticket Details
Get a Ticket. See docs here
List All Tickets
Listing all tickets belonging to the account.