Gorgias is a platform that provides online customer service and support for e-commerce businesses. Its purpose is to help users provide fast and personalized responses to their customers and increase their sales and retention. Gorgias allows users to manage all their customer communications from one inbox, automate their workflows and responses, integrate with various e-commerce platforms and tools, and access analytics and insights. Gorgias is designed to be used by users who want to optimize their e-commerce customer service.