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ServiceNow Integration

ServiceNow is a powerful cloud-based platform designed to automate digital workflows across departments like IT, HR, security, and customer service. Originally built for IT service management, it now supports enterprise-wide service delivery through a single, unified system. ServiceNow helps teams streamline operations by automating tasks such as incident resolution, change management, and asset tracking. Its low-code tools allow users to build custom workflows without deep programming knowledge, accelerating innovation and adaptability. ServiceNow also includes AI features like virtual agents and predictive analytics, improving response times and reducing manual work. These automation tools help organizations increase productivity, reduce operational costs, and enhance service quality. With strong integration capabilities and self-service options, ServiceNow enables users to resolve common issues quickly while giving IT teams more control and visibility. Businesses rely on ServiceNow to break down silos, ensure consistency, and deliver a modern, efficient work experience across the organization.

Triggers

Trigger components allow you to start an automation flow when an event happens in the app.

New Record

Triggers when a record added.

Actions

Action components allow you to perform operations on the app.

Add Record

Inserts one record in the specified table. See the docs here.

Delete Record

Deletes the specified record from the specified table. See the docs here.

List Records

Retrieves multiple records for the specified table. See the docs here.

Update Record

Updates the specified record in specified table. See the docs here.

How to Integrate ServiceNow?

For ServiceNow integration with Monkedo and to build seamless no-code workflow automations, follow these simple steps:

  1. Log in to your Monkedo account.
  2. Navigate to the Automation section and click on "Create Automation."
  3. In the left sidebar, you’ll find various component categories such as Triggers, Actions, Flow Control, Data Actions, and Browser Actions.
  4. Select Actions or Triggers, then use the search bar to find ServiceNow.
  5. Drag and drop the ServiceNow component into the editor area.
  6. Click on the component to view its settings in the right-hand panel.
  7. Hit the Connect button and follow the prompts to authorize Monkedo to access your ServiceNow account.

Once connected, you can begin customizing your automation by filling in the required fields and adding additional app components. Link outputs to inputs between components to define a smooth and logical workflow. Need assistance? Watch our quick tutorial video here to get started faster!