ServiceNow is a powerful cloud-based platform designed to automate digital workflows across departments like IT, HR, security, and customer service. Originally built for IT service management, it now supports enterprise-wide service delivery through a single, unified system. ServiceNow helps teams streamline operations by automating tasks such as incident resolution, change management, and asset tracking. Its low-code tools allow users to build custom workflows without deep programming knowledge, accelerating innovation and adaptability. ServiceNow also includes AI features like virtual agents and predictive analytics, improving response times and reducing manual work. These automation tools help organizations increase productivity, reduce operational costs, and enhance service quality. With strong integration capabilities and self-service options, ServiceNow enables users to resolve common issues quickly while giving IT teams more control and visibility. Businesses rely on ServiceNow to break down silos, ensure consistency, and deliver a modern, efficient work experience across the organization.